Purchase and Refund Policy
Legal owner of the website caniondog.com
Name: Canion AS
org.nr.: NO824.525.722MVA
Business address: Malangsveien 707, 9055 Meistervik
Country: Norway
1. Introduction
1.1 This purchase is governed by the standard terms and conditions for consumer purchases of goods over the Internet, more specific on caniondog.com.
1.2 Consumer purchases over the Internet are primarily regulated by the Contracts Act, the Consumer Purchase Act, the Marketing Act, the Right of Withdrawal Act and the E-commerce Act.
1.3 These laws provide consumers with non-negotiable rights.
2. Agreement
2.1 The agreement consists of these terms and conditions, information provided during the ordering process, and any separately agreed-upon terms.
3. Parties
3.1 Seller: Canion AS, Malangsveien 707, info@caniondog.com, +47 413 70 018, org.no. NO824.525.722MVA.
3.2 Buyer: The person placing the order.
4. Price
4.1 The stated price for the item upon completing the order in checkout is the total amount the buyer must pay to the store before fulfillment. Local taxes in other countries may apply, and is not controlled by Canion.
4.2 The price includes all Norwegian taxes if applicable.
5. Formation of Agreement
5.1 The agreement is binding for both parties once the buyer has submitted the order to the seller.
5.2 However, the agreement is not binding if there have been typographical or clerical errors in the seller’s offer in the online store or in the buyer’s order, and the other party realized or should have realized such an error.
6. Payment
6.1 The seller may demand payment for the item from the day it is shipped to the buyer.
6.2 If the buyer uses a credit card or debit card for payment, the seller may reserve the purchase amount on the card at the time of ordering.
6.3 The card will be charged on the same day the order is shipped.
7. Delivery
7.1 Delivery occurs when the item has been delivered or made available to the buyer or their representative, e.g. when the item is available at a pickup point and a notification has been sent to the buyer to pick it up.
7.2 Unless otherwise specified during the ordering process, the seller must deliver the item to the buyer without undue delay and no later than 30 days after the order.
7.3 Estimated delivery time for pre-orders should be provided during ordering, and any delays must be communicated to the buyer at least one week before the expected delivery date.
7.4 The item is delivered to a pickup location near the buyer unless otherwise agreed upon.
8. Risk for the Item
8.1 The risk for the item transfers to the buyer when they or their representative have received the goods.
9. Right of Withdrawal
9.1 The buyer has the right to withdraw from the purchase within 30 days after the day the item has been received, in accordance with the Right of Withdrawal Act and the seller’s extended return policy.
9.2 The right of withdrawal applies to all products sold on caniondog.com, including custom-made and customized products.
This extended right of withdrawal is a voluntary policy offered by the seller and applies in addition to the buyer’s statutory rights.
9.3 The buyer must notify the seller of their decision to use the right of withdrawal within 30 days from the day after receiving the item.
9.4 The buyer covers the direct costs of returning the item, and it must be returned in its original packaging and in new unused condition.
9.5 The buyer can try or test the item carefully to determine its nature, characteristics, and function without forfeiting the right of withdrawal.
9.6 The seller must refund the purchase amount to the buyer without undue delay, and no later than 14 days after receiving the returned item or documentation that the item has been returned.
9.7 The seller has the right to withhold refund payment until the goods have been received from the buyer.
10. Delay and Non-Delivery - Buyer’s Rights and Deadline for Claims
10.1 If the seller fails to deliver the item or delivers it unreasonably late according to the agreement between the parties, and this is not due to the buyer or circumstances on the buyer’s side, the buyer can choose to terminate the agreement.
11. Fulfillment
11.1 In case of delayed delivery, the buyer can uphold the purchase and demand fulfillment from the seller.
11.2 However, the buyer cannot demand fulfillment if there is an obstacle that the seller cannot overcome, or if fulfillment would result in significant inconvenience or cost for the seller, disproportionate to the buyer’s interest in having the seller fulfill the agreement.
11.3 If the difficulties are resolved within a reasonable time, the buyer can still demand fulfillment.
11.4 The buyer forfeits the right to demand fulfillment if they unreasonably delay making the claim.
12. Defects in the Product - Buyer’s Rights and Complaint
12.1 If there is a defect in the product, the buyer must notify the seller within a reasonable time after discovering or should have discovered the defect.
12.2 The buyer has always complained in a timely manner if it occurs within 2months from when the defect was discovered or should have been discovered.
12.3 Complaints can be made up to two years after the buyer took possession of the item.
12.4 Complaints about defects resulting from incorrect use of the product according to the user manual will not be considered by the seller.
12.5 Complaints to the seller must be made in writing.
13. Rectification or Replacement
13.1 In the case of a valid complaint, the seller should have the option to rectify the defect through repair or replacement of parts rather than replacing the entire product, if possible.
13.2 However, the seller may oppose the buyer’s request if fulfilling it is impossible or would result in unreasonable costs for the seller.
13.3 Rectification or replacement should be carried out within a reasonable time.
14. Price Reduction
14.1 If the item is not rectified or replaced, the buyer can demand an appropriate price reduction.
15. Termination
15.1 If the item is not rectified or replaced, the buyer can also terminate the purchase when the defect is significant.
16. Seller’s Rights in Case of Buyer’s Fault
16.1 If the buyer fails to pay or fulfill other obligations under the agreement or the law, and this is not due to the seller or circumstances on the seller’s side, the seller can withhold the item and demand fulfillment of the agreement.
16.2 If the seller sets a reasonable additional deadline for fulfillment and the buyer does not pay within this period, the seller can terminate the purchase.
16.3 In cases where the purchase requires special customization of the item(s)or involves a larger volume, the seller can claim compensation from the buyer if the buyer does not pay or fulfill other obligations under the agreement.
16.4 Additionally, under certain circumstances, the seller may demand interest for delayed payment, collection fees, and a reasonable fee for uncollected goods.
17. Fulfillment of Pre-Ordered Items
17.1 The seller can uphold the purchase and demand that the buyer pays the purchase price if a pre-order has been placed by the customer.
17.2 The seller forfeits this right if they unreasonably delay making the claim.
17.3 If the item has not been delivered within a reasonable time after the agreed delivery date, the customer can terminate the agreement.
18. Interest for Delayed Payment / Collection Fee
18.1 If the buyer does not pay the purchase price according to the agreement, the seller can demand interest on the purchase amount under the Delayed Payment Interest Act.
18.2 In case of non-payment, after prior notice, the claim may be sent to debt collection. The buyer may then be held responsible for fees under the Debt Collection Act.
19. Fee for Uncollected Non-Prepaid Goods
19.1 If the buyer fails to collect unpaid goods, the seller can charge the buyer a fee.
19.2 This fee should cover the seller’s actual expenses for delivering the item to the buyer.
19.3 Such a fee cannot be charged to buyers under 18 years old.
20. Warranty
20.1 A warranty provided by the seller or manufacturer gives the buyer additional rights beyond those already granted by mandatory legislation.
20.2 A warranty does not limit the buyer’s right to claim compensation for delays or defects.
21. Personal Data
21.1 The data controller for collected personal information is the seller.
21.2 Unless the buyer consents otherwise, the seller, in accordance with the Personal Data Act, can only collect and store the personal information necessary for fulfilling the obligations under the agreement.
21.3 The buyer’s personal information will only be disclosed to others if necessary for the seller to fulfill the agreement with the buyer or in legally mandated cases.
22. Conflict Resolution
22.1 Complaints should be directed to the seller within a reasonable time after the buyer discovered, or should have discovered, the defect, and no later than 2months after.
22.2 The parties should attempt to resolve any disputes amicably.
22.3 Legal disputes shall be resolved in the district courts of the seller’s business office.
Last updated January 20, 2026